Customer Service


Shipping
We are currently shipping USPS first class orders within 7-10 business days after purchase (excludes weekends and holidays) due to our high volume of orders.  Please note that this does not include transit once shipped.  Larger wedding orders may take a bit longer to process.  Just let us know your wedding date!!!  This may also vary slightly depending on volume of orders.  Orders are shipped by USPS First Class mail or Priority Mail.  Please note that if you purchase priority shipping, your order will ship priority within 2-3 business days after purchase (this excludes large wedding orders).   Please contact before purchase if you need a rushed wedding order and we can discuss details.  If you need an order shipped faster than priority mail, please email us before purchase.   We work hard to accommodate rush orders upon request.  

International Shipping: 

All international orders will ship within 7-10 business days after purchase by USPS first class mail.  USPS quotes international delivery to be 5-10 business days (excludes weekends and holidays) for transit, but this can vary due to customs, etc.  There is no tracking with international first class mail. We can provide you with a custom's # that you may use to try and check the status of shipment with your post.  If you would like an order insured or shipped UPS priority or express with tracking, please contact for a shipping quote before purchase.  We will work hard to rush international orders upon request.  Please contact before purchase!  Unfortunately, once a package leaves our studio, we cannot be responsible if it is lost or stolen:)

Shipping Fees

Domestic First Class (continental US):
Up - $25.00 is $4.00
$25.01- $50.00 is $5.00
$50.01- $100 is $6.00
$100.01 + is $12.00  

Domestic Priority:
Up - $75 is $8.00
$75.01-$100 is $10.00
$100.01 + is $14.00

California residents are subject to 8.25% sales tax.

International Shipping rates (USPS First Class Mail):
Up- $50 is $14.00
$50.01-$100 is $18.00
$100.01-$200 is $22.00
$200.01-$300 is $30.00

Refunds and Exchanges
We truly want you to be happy with your purchase.  If you are not satisfied please contact us for return/exchange approval within 7 days of receipt of your items.  The Belle and The Beau will accept returns/exchanges provided the items have not been worn or used and are in the original packaging. Return approval is granted if we made an error on your order or if the item is flawed.  Please return your purchase within 14 days of receiving the item. Shipping fees will not be refunded.  Shipping fees for returns/exchanges will need to be at your expense.  However, due to the nature of larger custom wedding orders, all custom sales are final!  Custom orders includes larger wedding party orders.  We custom hand make every item in our shop! Therefore, we do not issue refunds if you are not happy with the color of an item.  We know it can be difficult to match colors through a computer monitor...if you are unsure, please contact us for a swatch.  You can purchase unlimited swatches for $10.  Please send us an email if you would like to purchase swatches and we will send you an invoice with your selections (we will have a listing for swatches in the shop soon).

Wedding Party Orders
Welcome brides and grooms and congrats on your upcomming wedding!  We would love help you find the perfect match for your special day.  We do offer discount pricing when ordering multiple neckties and bow ties!

Boy Neckties/Pre-Tied Bow Ties:
1-6 $24 each
7 + $22 each

Men's Neckties
1- 6 $26 each
7+ $24 each

Men's Pre-Tied Bow Ties
1- 6 $26 each
7 + $24 each

Men's Freestyle Self-Tie Bow Ties
1-6  $38 each
7 + $36 each

We have worked with many couples choosing the perfct fabrics for their wedding day.  Our ties have been featured in Southern Wedding and Brides Magazines.  We would be honored to work with you.  Please contact us for special invoicing for all wedding party orders!

 Happy Shopping!